Frequently asked questions

LOCK’O is the Belgian storage and self-storage specialist for individuals and professionals.
Here are a few reasons to choose us:

24/7 access: Autonomous access.
On site, you open the gate and access doors using your mobile phone.
Lock’O is like an extension of your home or business.
You can get there whenever you like.

Ease of access: you stop your car in front of the stall!
But you also have access to forklifts, carts, hand trucks…

Most of our sites are equipped with truck unloading docks.

Our sites are close to main roads and easily accessible.

Attractive costs: we redevelop former industrial sites to the highest safety standards.
This means you can rent your storage space for 20% to 30% less than our competitors.

Maximum security: Lock’O sites are fully fenced, with 24-hour video surveillance, individualized access control, intruder alarms, fire detection…

The walls of our storage units are made of concrete, not sheet metal like most other storage companies.

Not to mention that we offer the widest range of spaces on the market, from 1 m² to 2,000 m² or more.

LOCK’O is the Belgian specialist in secure storage.
All our storage sites are equipped with ideally placed surveillance cameras.
They record activity in our buildings 24 hours a day.

All our storage spaces are built in concrete, not sheet metal like most storage companies, ensuring maximum security!
Every customer has an access code that can be used to open the gate and entrance to the site from their mobile phone.
This code is used to enter the Lock’O premises and access the area in which the storage unit is located.

Only people occupying a storage unit in this area have access to it.
Each customer also has his or her own secure key to the storage unit.

It’s up to you: all you have to do is enter your access code for the gate and the secure key box on the wall of your box.

You place the key securely in the box, and only those to whom you have given the code will be able to obtain the key.
You can change the code whenever you like.

Please note: the person who signed the contract remains responsible for any damage to the buildings or to other people’s belongings.

No problem! If your needs change, you can always move to another suitable space.
Just ask your LOCK’O site manager.

When you take possession of your box, the LOCK’O site manager will provide you with a personal access code.

This code identifies you when you enter the building in the area where your storage space is located.
You also receive a secure key to access your storage unit.

As a customer, you have free access 24/7 to your storage space or office.

All LOCK’O storage sites have parking areas for on-site parking, in front of the unit or nearby.

At most of our sites, you can also drive your car or truck right in front of your cubicle to facilitate loading and unloading.

Most sites are equipped with shared unloading docks, or individual docks for certain large warehouses.
Parking spaces for large removal trucks are also provided.

For storage units located on the upper floors, you have access to elevators and elevators, as well as carts, hand trucks and even elevators in some locations.

All our storage sites are equipped with carts and pallet trucks, which you can use free of charge to facilitate loading and unloading.

Some sites have forklift trucks or unloading docks.
The access corridors in our buildings are wide, with practical loading bays.

You can book in 2 different ways, free of charge and without obligation:

Call our free advisors on 0800 16 590.
Together, you’ll choose the space best suited to your needs, either over the phone or by appointment.
Fill in the reservation form by clicking HERE.
Our advisors will get back to you as soon as possible to determine the best solution together.
An online or telephone reservation guarantees the availability of your chosen storage unit at the advertised rate.

You can always change the type or size of storage unit.
You can also cancel your reservation free of charge. Just call 0800 16 590.
One of our storage specialists will be happy to help you.

Yes, because booking is free and without obligation.
You can cancel your reservation at any time, free of charge. Just call 0800 16 590.
One of our advisors will be happy to help you.

Storage space for individuals: valid ID (identity card, passport or driving license).

Professional storage space: proof of company membership (e.g. business card) and valid ID.

2 months rental guarantee required.
The guarantee is returned within 3 weeks of the end of the contract.

No. LOCK’O imposes no maximum rental period.
You can rent a storage unit, warehouse or office space on a monthly basis.

LOCK’O accepts bank transfers, cash, debit cards and credit cards (Mastercard and Visa).
For your peace of mind, we recommend direct debit – quick and easy.

Self-storage insurance: for your own good, the goods you store at LOCK’O must be covered by insurance.

In order to insure the contents of your storage space, please inform your insurance company of the address of the Lock’O site where your belongings will be stored, so that they can be covered for water damage, fire and theft.

Yes, you must give two weeks’ notice if you wish to cancel your contract with LOCK’O.

You must give us written notice (by e-mail, post, fax or at your LOCK’O storage site).

Date this notice and clearly indicate your name and the number of your storage unit.
Please note: your notice must reach us at least two weeks before the effective date of your departure.

The goods you store must be covered by insurance.
Please let your insurance company know the address of the Lock’O site where your goods will be stored, so that they can be covered for water damage, fire and theft.

Goods stored in a self-storage unit must be insured:

We recommend that you transfer your existing insurance policy by notifying your company of the new storage address at Lock’O, or take out insurance with your insurance company if these are not already covered.

The exact amount will depend on the insured value of the goods stored in your storage unit.
Please contact your insurance company for details.

Contact the Lock’O site manager of your choice by phone, email or by calling 0800 16 590 free of charge.
Make an appointment at the chosen site with the necessary documents (valid ID card, proof of company membership, full billing details).

We need the following documents:

Proof of company membership (e.g. business card) and valid ID
Full billing details
Bank details for setting up direct debits

Contact the LOCK’O site manager of your choice, or call 0800 16 590 free of charge.

You decide.
You can authorize your suppliers to access the storage space you rent from LOCK’O.

This means you don’t have to go anywhere for each delivery.
All you need to do is enter your GSM access code for the gate and the secure key box on the wall of your box.

<p”>You place the key securely in the box, and only those to whom you have given the code will be able to obtain the key.
You can change the code whenever you like.

At LOCK’O, you can rent a storage unit for at least one month.
As soon as the contract is signed, you can start storing your belongings.

Yes, in all cases you must give two weeks’ notice if you wish to cancel your contract with LOCK’O.
Special conditions may apply to large, specially equipped warehouses.

You must give us at least 15 days’ written notice (by e-mail, post, fax or at your LOCK’O storage site).

If your office or warehouse rental contract is subject to special conditions, please refer to the terms of this specific contract.

Depending on the contract, you can choose to pay your bills by monthly or annual direct debit.

Lock’O requires a security deposit equivalent to 2 months’ royalties.
This is returned within 3 weeks of the end of the contract.

Yes, at the rate of 21%, as this is a service.