Lock'O Privacy Policy

Lock’O takes the protection of your privacy and your personal data very seriously. We collect and process your personal data in accordance with the applicable legal provisions on the subject, namely the Law of December 8, 1992 on the protection of privacy with regard to the processing of personal data (“Privacy Law”) and the European Regulation of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Regulation”).

By using our Site, you declare that you have read our privacy policy and expressly agree to the collection and processing of your personal data as described in this document.

We reserve the right to modify our privacy policy at any time.
Any substantial changes will always be communicated clearly to you. We nevertheless advise you to consult this document regularly.

1. PROCESSING OF YOUR PERSONAL DATA

1.1. THE CONTROLLER

Lock’O is responsible for the processing of your personal data by determining the data that is collected, the purposes of the processing, and the technical and organizational means surrounding the processing of your data. If you have any questions about the processing of your personal data, you can contact us by telephone at 0800 16 590 or by e-mail at info@locko.be.

1.2. THE SUBCONTRACTOR(S)

Lock’O is free to use subcontractors. The processor is the natural or legal person who processes your personal data at the request and on behalf of the data controller. The processor is obliged to ensure the security and confidentiality of your data and always acts on the instructions of Lock’O.

2. ON WHAT BASIS IS MY DATA PROCESSED?

In accordance with the Regulation, we process your data on the following legal grounds: – On the basis of the performance of pre-contractual measures and the performance of the contract to which you are a party for all matters relating to the use and supply of our services.

– On the basis of the performance of the contract to which you are a party and by virtue of our legal obligations for all matters relating to the management of the contractual relationship and invoicing.

– On the basis of your consent for the sending of promotional offers (direct marketing).

3. WHAT PERSONAL DATA IS COLLECTED?

The processing of your personal data is limited to that which is strictly necessary to achieve the purposes pursued by Lock’O. The categories of data concerned with the processing are listed below.

– Surname, first name, address
– Email address
– Telephone number
– Information relating to your connection (IP address, location, etc.)

This data is collected when you visit the Site, when you fill in our contact form and/or online order form or when you contact us by email or chat.
Other personal data may be collected at a later date, for example in connection with order processing. This data is required to provide our services.

In addition, we use cookies to recognize the user and provide a personalized user experience, to remember the user’s technical choices (e.g. language), and to detect and correct any errors on the Site. For more information on our use of cookies, please consult our Cookie Policy.
Under no circumstances do we collect or process sensitive data.

4. WHAT ARE THE PURPOSES FOR WHICH WE COLLECT PERSONAL DATA?

Lock’O collects your personal data for the sole purpose of providing you with an optimal and personalized user experience. The processing of your personal data is essential for the proper operation of the Site and the provision of our services. If this data is missing, incorrect or incomplete, we reserve the right to suspend or cancel certain operations.

Lock’O undertakes to process your personal data exclusively for the following purposes:

– To enable the user to contact us and/or place an order on the Site;

– To enable the performance and provision of our services;

– To manage the contractual relationship;

– To enable invoicing and the management of our accounts;

– To offer the user a personalized service by sending newsletters, presenting personalized products, providing support, and following up on complaints;

– To detect and protect the user against fraud, errors, and criminal behavior;

– To send promotional offers if you have expressly consented to this (direct marketing). In this case, you are free to withdraw your consent at any time.

When you visit our Site, certain data is collected for statistical purposes.
This data enables us to optimize your user experience. This data includes your IP address, the geographical area of consultation, the day and time of consultation, and the pages consulted. By visiting the Site, you expressly agree to the collection of this data for statistical purposes.

5. WHO RECEIVES YOUR PERSONAL DATA?

Your personal data will be used exclusively for internal purposes. They will not be sold, given or transmitted to third parties, except with your prior consent.

Lock’O has taken all possible technical and organizational measures to avoid a data breach. Should this nevertheless occur, Lock’O undertakes to take all necessary measures to limit the damage to a minimum.

6. HOW LONG IS YOUR DATA KEPT?

Your data will be kept for as long as is necessary for the purposes for which it was collected. It will be deleted from our database as soon as it is no longer required for the intended purpose, or if you have validly exercised your right to erasure.

7. WHAT ARE YOUR RIGHTS?

7.1. GUARANTEE OF FAIR AND LAWFUL TREATMENT

Your personal data is always processed in accordance with the legitimate purposes explained in point 4. They are collected and processed in an appropriate, relevant, and non-excessive manner, and are kept for no longer than is necessary to achieve the purposes pursued.

7.2. RIGHT OF ACCESS

If you are able to prove your identity, you have the right to obtain information about the processing of your data. You have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is transmitted, the criteria used to determine the data retention period, and the rights you can exercise over your data.

7.3. RIGHT OF RECTIFICATION

Inaccurate or incomplete personal data may be corrected at any time by written request.

7.4. RIGHT TO ERASE OR “RIGHT TO BE FORGOTTEN”

You also have the right to obtain the deletion of your personal data in the following cases:

– Your personal data is no longer necessary for the purposes for which it was collected;

– You withdraw your consent to the processing and there is no other legal basis for the processing;

– You have validly exercised your right to object; – Your data has been processed unlawfully;

– Your data must be deleted to comply with a legal obligation.

As the deletion of data is mainly linked to visibility, it is possible that deleted data may nevertheless be temporarily retained.

7.5. RIGHT TO LIMITATION OF PROCESSING

In certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular in the event of a dispute as to the accuracy of the data, if the data is required for legal proceedings or for the time necessary for Lock’O to verify that you can validly exercise your right to erasure.

7.6. RIGHT OF OPPOSITION

You also have the right to object at any time to the processing of your personal data for direct marketing purposes. Lock’O will cease processing your personal data unless it can demonstrate that there are compelling legitimate grounds for the processing that override your right to object.

7.7. RIGHT TO DATA PORTABILITY

You have the right to obtain all the personal data you have provided to us in a structured, commonly used, and machine-readable format. At your request, this data may be transferred to another service provider, unless this is technically impossible.

7.8. RIGHT TO WITHDRAW YOUR CONSENT

You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.

8. HOW CAN I EXERCISE MY RIGHTS?

To exercise your rights, you must send us a written request and proof of identity, by registered post to Lock’O SA, Chaussée de Tirlemont 75 – 5030 Gembloux or by e-mail to info@locko.be. We will reply as soon as possible, and no later than one (1) month after receipt of the request.

9. COMPLAINTS

If you are not satisfied with Lock’O’s processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority (https://www.privacycommission.be/).